The Leading Credit Union Consultant For All Your Sales & Service Programs
Many of our credit union clients are looking to establish a service and sales culture for the first time and they are concerned about doing things right. Other credit unions have tried to develop a sales and service culture on their own and just can’t get the momentum they need to be successful. In both cases, the focus is to increase sales without product pushing and without damaging the great service they have provided for decades.
Schneider Sales Management has worked successfully with hundreds of credit unions on sales and service challenges, and we’ve been doing it twice as long as any other credit union consulting firm. Credit Unions have come a long way since the days when the word “sales” was forbidden or only whispered by a few brave individuals who understood the competitive landscape was changing. In recent years, we’ve been asked to help & have consulted with credit unions on the following:
Contact us to find out how we helped the following credit unions achieve these outstanding results:
- ESL CU: Overall sales per employee increased by 40% in the first two years of the initiative, while member satisfaction scores increased from 85.7% to 97.1%. In less than four years, total assets grew from $1.4 billion to $2.5 billion, and total membership increased from 164,700 to 265,000.
- Five Star CU: 86% cumulative loan growth over two years.
- Wright-Patt CU: Overall sales increased by 28% in eighteen months, while member satisfaction scores increased from 88% to 95%. Over 2-1/2 years, total assets increased from $595 million to $950 million and ROA averaged 23 basis points above the credit union’s peer group.
- Island Federal CU: 88% cumulative loan growth over two years.
$13,450
increase NOI per FTE
(2,440% IRR)
$33,730
increase NOI per FTE
30%
increase NOI per FTE
(3,170% IRR)
